The customer is not always right, but in this case the customer was TOTALLY RIGHT!!!!
Who goes to a mall the day after Christmas, not to return stuff, but to shop? A crazy person right. Well, at around 4 pm I packed the kids and the husband in the car to do a little Hanukkah shopping for my nieces. They are almost in the tweener phase of life and my brother said they needed some clothing. The choices for that age group are few and far between at my local mall. Children’s Place/Gymboree has cute stuff for kids my age (toddlers), but not so much for an 11 and 9 year old. Macy’s, meh, JC Penney, meh, Hollister, not unless I want them to become those hookers that I referred to last night….Justice, you will have to do.
I think I have walked around a Justice maybe 2 times and never was I doing the shopping. So this was a new experience in the almost tweener fashion experience. I must say that some of the clothing in there was 80’s fugnasty brought back from what should have stayed dead. HEINOUS! Being the day after Christmas, they had a lot of stuff on sale, yet I managed to find the majority of stuff they had hidden in the back and brought out “just today” that of course, was not on sale. I put together two outfits for each girl and go to the register to pay. $330 later, we then take the kids over to the play area to burn off some energy before we go home and we try to figure out what to do for dinner. I’m looking over my receipt as my son flirts with some older girl in the climbing tree and notice that the three sale items I did manage to find did not ring up on sale. Well no, that’s not true because apparently this was the one penny sale. Yes, on 40% off redline I paid full price minus a penny. Uh, nope don’t think so. So we let the kids play a bit more and then walk back over to Justice. My husband starts off by saying that he “thinks” that some of the items were on sale and we didn’t get the sale price. I, of course, say, “no, they WERE on sale and need to be adjusted”. No big deal right? Apparently this was about to become a very big deal. The manager, Tammi, who was dressed in a 10 years gone by Walmart fleece with jeans that were way to small and smelled of stale cigarettes, said to the sales girl that this particular register doesn’t apply the sales price and that in future she needed to manually enter it. Hold the phone, it’s about 6:30 pm at this point. You mean to tell me that this was the first time this kid employee had this problem all day? Yeah, I don’t think so. I am curious to know how many people got ripped off at Justice that day. I’m going to go out on a very short limb and say EVERYBODY WHO WAS RUNG UP ON THAT REGISTER!!!!!
My husband has me take our youngest and my son out of the store, while he has a little chat with Tammi. He says to her, “a little customer service goes a long way….it’s not our fault that your register doesn’t apply the sales price”. Tammi then says to my husband, “well I was just matching the bitchy attitude of your wife and it’s been a really long day”. *Insert the screech of a record right here* Did this heffalump really just call me bitchy and not even to my face? Oh hell no! Now recall that the only thing I ever said was, “no, the items were on sale and they need to be adjusted”. This is being bitchy? Oh poor poor little misguided Tammi, no honey, that wasn’t being bitchy, but pay attention because THIS IS!
My husband at this point asked for a corporate card, which Tammi so nicely slapped in his hand, because even after the sale adjustment we still spent $290 in the store. When my husband walks out of the store, he informs me to stop being so bitchy and then explains what just occurred. No, no no no no no. You don’t call me bitchy, especially when I’m not being bitchy, and expect me to drop cash in your damn store. I marched my ass and my 3 SCREAMING kids back into the store and demanded to know who in the heck just had the nerve to call me a bitch. Tammi, now running out the store with her 64 oz mega soda, said, “no one called you a bitch”, and left her little 16 year old employee to handle a now $290 return. Way to be a manager Tammi! The now flustered little girl employee, who does not win any academy awards for clueless I don’t know what the heck is going on when I just snickered about you 3 seconds earlier with my dumb moron of a manager, had to deal with me. She said that when they get returns in the store, she takes it personally. Well, in this case, you should and let this be a lesson to you that you don’t talk about customers when they and or their spouse can hear you. Retail is not a job to be working at if you take things personally, I know, I used to work retail eons ago. Also, if you want to stay in retail, don’t end up like your manager. That is not the way to act and my waste management man, Robbie, dresses better than your manager when he goes to work…to pick up my TRASH.
At this point, I was so over the mall and Tammi, who I couldn’t even properly show my true bitch colors to because she ran out of the store, that I went to Old Navy, bought triple the amount of clothing and spent half of what I would. So thanks for being a heinous snatchface Tammi and calling me bitchy unnecessarily which caused a spiral effect to have me shop and save at Old Navy. Oh and they had lots of nice sweaters on sale, you should go buy one and burn your fleece. Now where’s that corporate card….